Internet Banking Service Terms and Conditions

Introduction

The Internet Banking Service is the service of the Arab Bank - Syria, which provides the banks customers with a unique electronic banking experience via Website, with a modern design, easy to use, uncomplicated, and various features. Its purpose is to facilitate the completion of Arab Bank customers transactions electronically, quickly and smoothly via the Website, In addition to managing customers bank accounts from anywhere and at any time, without the need of visiting branches, and with the highest standards of security and privacy.

Entity Responsible of Internet Banking Service:

The Arab Bank - Syria - headquartered in Damascus -Abu Rummaneh -Al-Mahdi Bin Baraka St.

Targeted Groups

All customers of the Arab Bank Syria - who have accounts in the bank and who have expressed a desire to participate in direct services via the Internet.

Description of the Internet Banking Service

The Internet Banking Service provides the following services to Arab Bank - Syria customers:

1- Account management: through:

- View cash balances.

- Request an account statement and the last transactions made on the accounts.

- Transfer between client accounts that are subordinated to his main account.

- Internal transfer: to the accounts of other Arab Bank Syria customers.

- View interest rates on deposit.s

- View the official bulletin of foreign exchange rates.

- Change the login password for the Website.

- Change the password for financial operations.

2- Electronic Payment Operations: Including,

- Pay cell phone bills - Syriatel for prepaid and postpaid lines

- Pay cell phone bills - MTN for prepaid and postpaid lines

- Payment of bills and fees for all billers participating with the Syrian Electronic Payments SEP company

User Rights and Responsibilities and Protection Mechanisms and Information Privacy

The user has the right to access the website according to the required login data that he receives from the bank upon request and to perform all the operations and services available within the Website, with the user's responsibility to maintain his login data and not to give it to anyone whatsoever. The website allows conducting operations within encryption mechanisms that protect the data, in addition to the presence of WAF system installed to raise the level of data protection. The application is designed not to allow any data to be saved on the users mobile phone in order to achieve high degree of user data protection in the event of the mobile phone being lost.

Duties and Rights of the Internet Banking Service Responsible Party

One of the bank duties is to follow up on the Internet Banking Service work mechanisms, find the necessary mechanisms for the website business continuity, follow up on problems that may arise, know their causes and addressing them, finding the necessary mechanisms for not recurring problems in the future, and provide the highest standards of safety and security.

The bank has the right to add any new services, modify or cancel existing services, modify the content of the website without the need for prior approval from the user or a warning thereof, and the customer shall be informed of the new conditions by any available media. Also the bank has the right to change the daily maximum allowed financial amounts or the limits of operations carried out through the website and stop or cancel the Internet Banking Service for the customer in case of violating the terms of use.

Actions Taken in Case the User Violates the Usage Policy

1- Violation of the terms of use for operations within the website:

Informing the customer of immediate alerts in the event of a violation of the terms of use related to the limits and operations and not enabling the customer to continue conducting operations except within the previously specified conditions.

2- Violation of the terms of use for the access data:

The user will not be able to access the Internet Banking Service until after communicating with the bank and reactivating the user authority to login.

Amendment of the Internet Banking Service Usage Policy

When the bank makes any modification to the website usage policy, customers will be notified of the modifications by any available media.